Refund & Cancellation Policy

This policy explains when a payment for UddoktaPay or Paymently can be refunded, and how cancellation works.

1. The 7-day refund window

You may request a full refund within 7 days of your first payment for a plan. If you tell us within that window that the product is not right for you, we will refund it.

The window runs from the date of the first payment for that plan, not from the date you first used it.

2. What is not refundable

• Renewals. Once a monthly or yearly plan renews, that renewal payment is not refundable. Cancel before the renewal date to avoid being charged.
• Payments older than 7 days, including one-time licence purchases past the window.
• Accounts terminated for breach of the Terms of Service or Acceptable Use Policy.
• Third-party costs such as server, domain, wallet, bank, or gateway fees, which we never receive.

3. Customer payments are outside this policy

Because the platform is non-custodial, payments made by your customers go directly into your own payment accounts and never pass through us. We cannot refund them. Refunding your own customer is done from your dashboard or directly through the relevant wallet or bank, and any dispute is between you and your customer.

4. How to request a refund

Open a support ticket from your account within the 7-day window, telling us which plan and payment you mean. We will confirm and process approved refunds back to the original payment method. Your bank or wallet may take additional time to show the money.

5. Cancellation

You can cancel a recurring plan at any time from your account or by opening a support ticket. Cancellation stops future renewals. You keep access until the end of the period you have already paid for, and that period is not refunded except under the 7-day window above.

One-time licences do not renew and so do not need to be cancelled.

6. Chargebacks

If you have a billing concern, please open a ticket first — it is almost always faster. Raising a chargeback without contacting us may result in the account being suspended while the matter is resolved.

7. Contact

All refund and cancellation requests go through the support ticket system.